Thank You for Shopping, we appreciate your purchase and hope you’re satisfied. If not, returns for store credit or exchange are available. Below are the details of our return policy.
Note : To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Right of Return:

• We offer a 14-day return window for items that are damaged or shipped incorrectly.
• A money-back guarantee is provided once we receive the items in their original condition.
• Products bought on thelederhosenshop.com are eligible for a full refund.

Conditions for Refund Authorization:

• Items must be undamaged.
• Items must have been purchased within the last 14 days.
• Customers will cover shipping and handling costs.
• Free items (e.g., Free Shirt, Free Socks) are not eligible for size exchange.
• Risk-focused policies apply to large order cancellations.
• Items sent to an incorrect address provided by the customer are not refundable.
• If errors occur at the carrier’s end, we will assist in resolving the issue but aren’t liable for any losses.
• The return and refund process applies if the order is canceled within 24 hours, as orders are shipped within 24 hours.

Return Restrictions:

• We do not accept returns for items bought in multiple sizes to check and return other sizes, due to shipping, handling, and stock-out issues.

Return Process:

• A receipt or proof of purchase is required to complete a return.
• Do not send your purchase back to the manufacturer.
• Report damaged items to our support team via the contact us form or directly via email at support@thelederhosenshop.com.
• To initiate a return, contact us through the form or email support@thelederhosenshop.com, and our support team will respond.
• All returns must be postmarked within 14 days of the purchase date and must be in new, unused condition with original tags and labels.

Refund Process:

• Refunds are processed within 2-4 days of receiving the returned items.
• Refunds will be made through the original payment method, such as PayPal.
• Partial refunds may apply in certain cases.
• Exchanges are also possible, with store credit and discount coupons offered for shopping different items at low prices.

Duties and Taxes:

• Duties and taxes may apply based on the recipient country and must be paid by the customer at the time of receiving the order, and collected by the shipping carrier. The amount depends on the country’s import laws.

Transaction Fees:

• A 20% transaction fee will be charged for all refunds, regardless of the cause.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@thelederhosenshop.com

Need Help

Please feel free to contact us at support@thelederhosenshop.com Or Fill out the contact us Form for questions related to refunds and returns.